Legal notice
This page sets out who we are and how to reach us. It is published in accordance with Article 5 of Directive 2000/31/EC on electronic commerce, Article 10 of Spanish Law 34/2002 (LSSI-CE), and Article 6(1) of Directive 2011/83/EU on consumer rights.
Who we are
- Trading name: HVILA
- Legal name: Victor Madrigal Mesa, trading as HVILA REST
- Legal form: Sole trader. As an individual entrepreneur in Spain, we are not entered in the Commercial Register.
- Registered address: Plaza Federico García Lorca, 77, 08130 Santa Perpètua de Mogoda, Barcelona, Spain
- Country of establishment: Spain
- Tax identification number (NIF): 21751031T
- Email: hello@hvilarest.com
Email is our contact channel. We read and answer it on working days. Writing to that address is enough to reach us for any purpose, including withdrawing from a contract or making a complaint.
What we do
We sell one product directly to consumers online: the HVILA Contour, a moulded memory foam pillow with a removable cover. We do not operate a marketplace and we do not sell on behalf of third parties.
Where to send a return
We do not publish a return address, because it changes depending on where you are. Write to hello@hvilarest.com with your order number and we will reply with the correct address for your country. Your 14 days to send the item back start from the moment we give you that address, not before. You lose nothing by asking.
The documents that govern your purchase
Our Terms of Service, Refund Policy, Shipping Policy and Privacy Policy form part of the contract between us. If anything on this page contradicts them, those documents take precedence.
Your rights as a consumer
This is a summary, not a replacement for the policies above.
- Right to withdraw. Fourteen days from the day you receive the order, without giving a reason. This applies across the European Union and the United Kingdom, and we apply the same fourteen days everywhere else.
- Sealed goods. Every pillow is delivered sealed inside its inner bag for hygiene reasons. If you break that seal, the right to withdraw no longer applies to that pillow. This follows Article 16(e) of Directive 2011/83/EU. If the seal is intact, your right is intact.
- Legal guarantee of conformity. If the item does not match what was described, or fails when it should not, you have a legal remedy against us. That is at least two years for consumers in the European Union, three years for consumers resident in Spain, and six years in England, Wales and Northern Ireland, five in Scotland. This is separate from, and additional to, the right to withdraw.
Complaints and out-of-court dispute resolution
Write to hello@hvilarest.com first. We would rather resolve it ourselves.
If we cannot settle it between us: we are not bound by, and have not committed to, any accredited alternative dispute resolution body.
The European Commission's Online Dispute Resolution platform stopped operating on 20 July 2025 and no longer exists, so there is no link to it here. Consumers resident in the European Union can contact their national European Consumer Centre, which is part of the ECC-Net, for free help with a cross-border complaint. Consumers resident in Spain can also address the consumer authority of their autonomous community, or the Junta Arbitral de Consumo. Consumers in the United Kingdom can contact Citizens Advice.
Governing law and jurisdiction
These pages and any contract between us are governed by Spanish law. That does not take anything away from you. If you are a consumer, you keep every mandatory protection given to you by the law of the country where you live, and you may bring proceedings in the courts of that country.
Intellectual property
The name HVILA, the wordmark, the site design, the photography and the text on this site belong to us or are used with permission. Copying them for commercial use is not permitted. Quoting or linking to us is fine.
Accuracy and changes
We keep this page current. If any detail here is wrong or out of date, tell us at hello@hvilarest.com and we will correct it. Changes apply from the moment they are published and do not affect orders already placed.