Talk to a person.
A person reads every email and answers within one working day. Not a chatbot, not a ticket number that disappears.
Send us a message
If it is about an order, add the order number — it gets you a faster and more useful answer.
Write to us
hello@hvilarest.comA person reads every email and answers. Not a chatbot, not a ticket number that disappears.
If it is about an order, put the order number in the subject line and you will get a faster and more useful answer.
Returns
hello@hvilarest.comWrite to us before you send anything back. Give us your order number and we will reply with the return address for your country in the same email. Your 14 days to return start from that reply. Full detail on the Returns page.
Data and privacy
hello@hvilarest.comAnything about your personal data — access, correction, deletion — is answered within one month. Details on the Privacy page.
The questions we get most
How do I control the heat?
With the wired handheld controller: 8 heat levels from about 35°C to about 55°C, and a timer from 1 to 12 hours.
Can I return it if I have used it?
You have 14 days from delivery to change your mind, and you do not need a reason. Email us and we will send you the return address. Your order ships sealed: while that seal is intact you can send it back. Once it is broken the right no longer applies, because bedding that has been used cannot be resold. You can open the outer carton and look at the product through the bag without losing anything.
How do I wash it?
It is machine washable. Follow the care instructions supplied with the product.
How long does delivery take?
Delivery takes 5 to 8 days. Shipping is free to every country we ship to, with no minimum order. You get a tracking link by email the moment the parcel leaves.
Where has my order got to?
Check the tracking link in your dispatch email. If a week has passed with no movement, email us and we will chase the carrier.